The Dell computer has turned into a fixture in corporations all around the world. From the days when they were built in a university dorm place, to the mass production of today, Dell has been among the most successful computer manufacturers.
I act as a computer specialist in-a big organization that supports almost 5000 end-users. Our day to day tasks can be overwhelming sometimes. Especially when our system decreases o-r one-of our hosts dies.
A very important factor we do not have to be concerned about is equipment issues. The majority of our PCs are from Dell, the newer ones being the Optiplex GX620. When we have a hardware failure in a Dell unit, we simply log-on to their site, send a questionnaire, and the following day our part arrives. We could do our warranty substitutes without even rent dell computers support being forced to talk to a customer service representative on the phone.
In a corporate environment that requires near 100% uptime, brings the need for support like that of Dell. The less time we (professionals) can spend worrying about following a bit of equipment, in transportation, the more we can concentrate on our work available. I think I'm partial, only a little, because of the service that we do get from Dell. But there is nothing easier to a technician than easily obtainable hardware replacements.
We also deal once and some time with IBM (Lenovo). I cant say that I'm as enthusiastic about their service. Each and every time we have to displace a part in an IBM unit, they wish to dispatch a technician. This can be annoying, after all, the majority of us are just as qualified (or maybe even more so) than these experts.
Aside from who you and your company handle, ensure that when you bring a brand new supplier you on-board, you have a good look at their support services. The support you have the better the specialists job is likely to be.
Copyright © by the contributing authors, 2007-2024.