Name:	Type:	Size:	Values:	Tooltip message:
TopicClassification	label	1
RELEASE_RELATED	radio	2	No,Yes	Was this issue release related?
NUM	label	4		Number of the issue for reference
REGION	radio	4	,LDN,NYK,TKY	REGION
SERVICE	checkbox	4	, Desktop, Database, Core, MiddleWare, OS, Test	SERVICE
REGION_AFFECTED	radio	5	,LDN,NYK,TKY,GBL	REGION AFFECTED
SEVERITY	radio	6	,1,2,3,4,5	SEVERITY
FIX_PRIORITY	radio	6	TBD,H,M,L	FIX PRIORITY
STATUS	radio	10	New, Open, Long Term Dev, Long Term Dev, Pending Dev, Pending Rel, New Func, Watch, Closed, Archive	STATUS
REOC	text	10		REOC
NEXT_UPDATE	text	10		Next UPDATE
DATE_LOGGED	text	20		When was the issue logged
USERS_AFFECTED	text	20		USER(S) AFFECTED
ACTION_OWNER	text	20		ACTION OWNER
START	text	20		When did the issue started?
DURATION	text	20		For how long?
LOGGED_BY	text	25		By whom was the issue logged
SHORT_DESCRIPTION	text	75		Focus on the impact not on the cause
SECONDLINE	text	75		Secondline Support who looked into the issue
PROBLEM_DETAILS	textarea	75x15		Details of the problem
NEXT_STEPS	textarea	75x15		What to do next
LOGS	textarea	75x30		Space to past log files